KAAM PRIVACY POLICY

This Privacy Policy explains how The Black Hawks Engineering("we", "us", "our") collects, uses, shares, and protects your information when you use the Kaammobile application (the "App"). Kaam connects customers with local service workers ("karigars") such as plumbers, electricians, carpenters, and technicians across Pakistan.

By creating an account or using the App, you agree to the practices described in this policy. If you do not agree, please do not use the App.

1. Who We Are

The App is operated by The Black Hawks Engineering. For any privacy questions or requests, contact us at kaam@theblackhawksengineering.com.

2. Information We Collect

a. Information you provide

• Account details: full name, phone number, and your role (customer or worker).
• Profile photo: a photo you upload for your profile.
• Location details you set: your area, city, and a location label for your account.
• Worker verification (workers only): CNIC (national identity card) number, a photo of your CNIC, your service categories, and years of experience — used solely to verify that workers are genuine.
• Job information: job requests you post or accept, including the service needed, the description, and any photos you attach.
• Ratings and reviews: star ratings and comments you give or receive after a job.
• Support communications: messages you send us by email or WhatsApp.

b. Information collected automatically

• Location: with your permission, your device location (latitude and longitude) to match you with nearby jobs or workers in your city. Controllable in device settings.
• Push notification token: a device identifier used to deliver notifications (e.g. when a worker bids on your job).
• Basic technical/usage data: information needed to operate the App reliably and securely.

3. How We Use Your Information

• To create and manage your account.
• To match customers with relevant, nearby service workers in the same city.
• To enable communication between a customer and a worker once the worker sends an offer on the customer's job or the job is accepted (e.g. sharing the phone number so the two parties can call or message on WhatsApp).
• To verify worker identity and quality before allowing them onto the platform.
• To send service-related push notifications (new bids, job updates, completion, ratings).
• To display ratings and reviews so users can make informed choices.
• To provide customer support and respond to your requests.
• To maintain security, prevent fraud and abuse, and comply with legal obligations.

4. How We Share Information

We do not sell your personal information. We share information only as follows:

• Between customers and workers: when a worker sends an offer on a customer's job, or a job is accepted, limited contact details (name, phone number, and location) are shared between that customer and that worker so they can coordinate. A worker's profile (name, photo, categories, ratings) is visible to the customers they send offers to. Other users cannot see your contact details.
• Service providers: Supabase (database, authentication, secure file storage) and Google Firebase / Firebase Cloud Messaging (push notifications). These providers process data on our behalf under their own security and privacy commitments.
• Legal reasons: if required by law, regulation, legal process, or to protect the rights, safety, and property of our users or the public.

5. Data Storage and Security

Your data is stored on secure cloud infrastructure provided by our service providers. We apply access controls so that sensitive information (such as CNIC data) is restricted to authorized verification purposes only. While no system can be guaranteed 100% secure, we take reasonable technical and organizational measures to protect your information.

6. Data Retention

We keep your information for as long as your account is active or as needed to provide the service. If you delete your account, we delete or anonymize your personal information within a reasonable period, except where we must retain certain data to comply with legal obligations, resolve disputes, or prevent fraud.

7. Your Rights and Choices

• Access and correction: view and update most profile information directly in the App.
• Location: enable or disable location permission anytime in device settings.
• Notifications: turn off push notifications in device settings.
• Account and data deletion: see Section 8.

8. Account & Data Deletion

In the App: go to Profile → Delete account. This permanently and immediately deletes your account, profile, photos, CNIC data (if any), and job history.

By email: if you no longer have the App, you may request deletion of your account and associated personal data at any time by emailing kaam@theblackhawksengineering.com from the email or phone number linked to your account, with the subject line "Delete my Kaam account".

Upon a valid email request, we will delete your profile, photos, CNIC data (if any), job history tied to your identity, and other personal information, except data we are legally required to retain. We will confirm once the deletion is complete.

9. Children's Privacy

Kaam is intended for users aged 18 and older. We do not knowingly collect personal information from children. If you believe a minor has provided us information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you in the App. Continued use of the App after changes means you accept the updated policy.

11. Contact Us

The Black Hawks Engineering
Email: kaam@theblackhawksengineering.com
Website: theblackhawksengineering.com/kaam